POLASEN support
Solve a problem, find spare parts, read expert tips and guides, and download your Owner’s Manual.
Find your machine to get started
For faster help,login to your MyPOLASEN accountorregister your machine.
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Hand Dryer
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Soap Dispenser
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Tissue Box
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Hair Hryer
Most searched items
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Delivery and Returns
View delivery information, timescales, charges and returns.
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Service Centers
Get in-person customer assistance at one of our
Visit a POLASEN Service Center
The POLASEN Warranty
All POLASEN machines come with a hassle-free warranty. This includes the repair or replacement and ongoing support of your machine. Please refer to your Owners’ Manual,available within your product packaging or via the POLASEN Support Page, for full warranty terms and conditions.
As it has done for many years, POLASEN is proud to provide all warrantied repairs, including all labor and parts necessary to ensure your product is in proper operating condition, during the warranty period. You may also choose to have your product repaired (at your own cost) through another repair shop that is not affiliated with or an authorized dealer of POLASEN and doing so will not void this warranty, neither will the use of third-party parts with your product. However, any damages, costs, or repairs incurred as a result of, due to, or from repairs carried out by unauthorized third-party agents or using parts other than those produced by or recommended by POLASEN will not be covered under this warranty.
Professionalism Unleashed, Satisfaction.
Every Interaction, Elevating Your Experience.Personalized Care, Perfected for You.
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Live chat
The live chat button will appear on the bottom right corner of your screen as soon as a POLASEN Expert becomes available. Live chat is available 7:00am to 12:00am CST. If live chat is not available, all POLASEN Experts are currently assiting other customers.
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Phone
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YouTube and Social media
Twitter:
YouTube: youtube.com
Facebook: facebook.com
Instagram:instagram.com
TikTok: -
POLASEN Community
Connect with other Owners. Join the conversation.
Visit the POLASEN Community.
Support for business customers
If you are a business/professional customer, please use the details below for dedicated business/professional support.
Technology for your business
If you are a business, commercial establishment, or educational institution interested in learning more about the use of hand dryers, soap dispensers, or paper towel dispensers outside of the home, and would like to receive a quote or learn more information, please visit www.polasen.com and call +86 18757723306 to inquire about further details.
Supersonic Professional™ support
If you are a Supersonic Professional™ owner, please call us at +86 18757723306