POLASEN support

Solve a problem, find spare parts, read expert tips and guides, and download your Owner’s Manual.

Find your machine to get started

For faster help,login to your MyPOLASEN accountorregister your machine.

  • Hand Dryer

  • Soap Dispenser

  • Tissue Box

  • Hair Hryer

Most searched items

  • Hand Dryer HSD-A1688

    Unmatched Efficiency and Elegance in Hand Drying Technology.

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  • Hand Dryer HSD-A1005

    Sleek Appearance, Powerful Performance.

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  • Soap Dispenser HSD-F7002

    Effortless Hygiene, Timeless Elegance.

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The POLASEN Warranty

All POLASEN machines come with a hassle-free warranty. This includes the repair or replacement and ongoing support of your machine. Please refer to your Owners’ Manual,available within your product packaging or via the POLASEN Support Page, for full warranty terms and conditions.

As it has done for many years, POLASEN is proud to provide all warrantied repairs, including all labor and parts necessary to ensure your product is in proper operating condition, during the warranty period. You may also choose to have your product repaired (at your own cost) through another repair shop that is not affiliated with or an authorized dealer of POLASEN and doing so will not void this warranty, neither will the use of third-party parts with your product. However, any damages, costs, or repairs incurred as a result of, due to, or from repairs carried out by unauthorized third-party agents or using parts other than those produced by or recommended by POLASEN will not be covered under this warranty.

Learn more about the POLASEN warranty

  • Live chat

    The live chat button will appear on the bottom right corner of your screen as soon as a POLASEN Expert becomes available. Live chat is available 7:00am to 12:00am CST. If live chat is not available, all POLASEN Experts are currently assiting other customers.

  • Phone

    1-866-693-9766

    Our helpline hours:

    8:00am to 8:00pm CST

    Monday to Friday

    9:00am to 6:00pm CST

    Saturday

  • YouTube and Social media

    Twitter: 

    YouTube: youtube.com

    Facebook: facebook.com

    Instagram:instagram.com

    TikTok: 

  • POLASEN Community

    Connect with other Owners. Join the conversation.

    Visit the POLASEN Community.

Support for business customers

If you are a business/professional customer, please use the details below for dedicated business/professional support.

Technology for your business

If you are a business, commercial establishment, or educational institution interested in learning more about the use of hand dryers, soap dispensers, or paper towel dispensers outside of the home, and would like to receive a quote or learn more information, please visit www.polasen.com and call +86 18757723306 to inquire about further details.

Supersonic Professional™ support

If you are a Supersonic Professional™ owner, please call us at +86 18757723306