Dear valued POLASEN owner, we understand that you may be experiencing longer wait times and delays in our customer service and response. Please know that your satisfaction is our top priority, and we are working diligently to address these concerns. Furthermore, we want to assure you that all valid requests pertaining to support warranted by the POLASEN warranty terms and conditions will be honored based on the initial date of submission and contact with our Customer Service team. Your rights under the POLASEN warranty will not be limited or infringed. Thank you for choosing POLASEN. We are committed to providing you with the best possible service experience.