• POLASEN: Safe purchasing

    POLASEN works actively to combat the serious issue of counterfeit machines. We’re aware of a number of imitation versions of our technology, and our priority is to protect our users against the possibility of unknowingly buying machines being advertised as genuine POLASEN .
    We’ve always tried to find a way to help our users, whether that be developing technology that eradicates the need for expensive vacuum cleaner bags, or investing in the research and development of machines aiming to protect hair from extreme heat damage. In the same way we aim to protect our users from potentially dangerous counterfeit POLASEN technology.
    POLASEN has a full-time global team, working to protect shoppers from the risks posed by counterfeit products and fake websites. We work closely with law enforcement bodies to protect shoppers, and take legal action against people involved in the manufacture and distribution of counterfeit POLASEN machines.

Why counterfeit POLASEN machines can be dangerous

Counterfeit POLASEN machines are often cheaply made, potentially dangerous, and don’t provide the same stand-out experience as a genuine POLASEN machine.

Counterfeit POLASEN machines are very difficult to spot: They appear nearly exactly the same as the genuine POLASEN machine: from the logos on the machines to the packaging they are delivered in. Counterfeit POLASEN machines even include copies of POLASEN’s serial number stickers and POLASEN warranty cards. Their external appearance is where the similarities end.

For this reason, we do not recommend you use counterfeit POLASEN products.

Have you bought a counterfeit machine?

Counterfeit POLASEN machines are very difficult to spot: They appear nearly exactly the same as the genuine POLASEN machine: from the logos on the machines to the packaging they are delivered in. Counterfeit POLASEN machines even include copies of POLASEN’s serial number stickers and POLASEN warranty cards. Their external appearance is where the similarities end.

Common things to look out for which are likely to indicate you have purchased a counterfeit include:

  • Poor quality manufacturing finish (for example, misapplied POLASEN logos, uneven joins in materials, scratches on the product or uneven edges)
  • Poor quality packaging materials
  • Typos on the product, the packaging, or the documentation enclosed in the packaging

Reporting suspicious machines

POLASEN does not service counterfeit machines as they aren’t made by POLASEN or with genuine POLASEN parts. Neither will we be able to offer you a refund for the counterfeit product you may have purchased.

In some circumstances, we provide support to consumers who have purchased counterfeit POLASEN machines to help them get their money back.

For further support or advice please contact the POLASEN Customer Care team.